Return & Refund Policy

Effective Date: July 1, 2026

At Leonducts, we want you to be satisfied with your purchase. If you are not completely happy with your order, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned in its original packaging.

• Include all accessories, manuals, and any promotional items that came with the product.

• Be accompanied by proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned unless they are damaged or defective upon arrival:

• Gift cards

• Downloadable digital products

• Personalized or custom-made items

• Perishable goods

• Personal care or hygiene products that have been opened or used

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the item and its packaging so we can resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Return Shipping

If the return is due to our mistake or a defective item, we will cover the reasonable cost of return shipping.

For returns made for other reasons, the customer is responsible for the return shipping costs unless otherwise stated.

We recommend using a trackable shipping service for returned items, as we cannot guarantee receipt of returns sent without tracking.

Order Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled and must instead follow the return process described above.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was sent. Please contact us to arrange an exchange where applicable.

Contact Us

If you have any questions about this Return & Refund Policy or need assistance with a return, please contact our customer support team.

email: contact@Leonducts.shop

phone number : +1(479) 345-1674

Leonducts
67 Haymarket
London SW1Y 4RP
United Kingdom

Please include your order number in all correspondence to help us assist you more efficiently.